Customer Service
Why is a great customer service important?
Customer management is one of the most crucial parts of end-to-end Airbnb management.
Bookings are dependent on positive 5 star reviews from guests staying at your property.
At Airhome, we pride ourselves on our guest management team, who are available 24/7 via a dedicated support line.
Delivering a great service to your guests and earning 5 star reviews for your property are our top priorities.
Key areas of Airhome’s customer service
Guest management
With our Airbnb guest management experience in major cities like Sydney, Brisbane, and the Gold Coast, we understand the challenges that come with short-term rentals.
Each month, we help over 1,000 guests have an extraordinary stay at one of our properties. Our guest management team aims to support guests around the clock to ensure they receive exceptional service. We are also available to take instant bookings for any last minute enquiries.
Meet and greet key exchange
Most property owners don’t have the time to meet their guests and hand over the key. At Airhome, we take that task away from the homeowners.
We ensure guests can easily pick up and drop off keys at a convenient time. We also offer lock-box services, which is ideal for guests who are arriving late at night.
Local knowledge
Our dedicated and trained guest management team ensures each guest's stay is as memorable as possible.
We provide guests with guidebooks that include local tips on where to go and what to do within the area.
Safety and security
We prioritise guest safety and home security at all times. Our process includes thorough ID checks and screening of all guests, as well as regular property inspections.
This ensures everything is under control and the property is in the same condition as it was before the next check-in.
Maintenance and support
We know that maintenance issues are inevitable and may come at any time. Through our trusted network of trades, our 24/7 maintenance service covers everything you’ll ever need to ensure guests have the best experience at your property.
How it works
Property assessment
We assess your property’s hosting potential and get you ‘guest ready’
Photography & marketing
Our photography and styling team will turn your investment property into a short-term holiday home that everyone wants to stay in.
Start earning
We will utilise Dynamic Pricing to ensure we get you the best rental returns possible.
Benefits of our services
Furnishing & styling
Airbnb management
Customer service
Housekeeping service
Latest case studies
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